Yourban is recruiting a Customer Experience Manager (M/F) 🚀

Join an innovative startup at the heart of AI and Retail/Real Estate!

🎯 Your Mission: Create an Exceptional Customer Journey

We are looking for an organized, caring, and creative individual to structure and implement a remarkable customer journey, from onboarding to retention. Your role will be to transform every customer interaction – on or off the platform – into a powerful, useful, seamless, emotional, and strategic moment, in close collaboration with the founders.

💡 About Yourban

At Yourban, we're rethinking the connection between supply and demand. Recognizing that 90% of consumers start their purchases online, and that there's no tool to help brands, shopping centers, and cities identify this, we've developed AI dedicated to detecting weak signals.

Our mission? To reveal opportunities, guide the development of desirable products, choose the best locations, and amplify project visibility for a stronger economy and better quality of life.

👤 Your Profile

• Graduate of an engineering or business school (Bac + 5 / Master's degree).
• Experience: 1 to 2 years in B2B Key Account Consulting.
• Proficiency in Design Thinking and project management.
• Excellent customer relationship skills and a proactive mindset.
• Comfortable with Tech products.
• Experience in Real Estate or Retail is a definite plus.
• You love structuring journeys and imagining human and scalable experiences.
• You are proficient in writing (professional, engaging, concise) and tools like Notion, Pipedrive, MailerLite.
• You are reliable, organized, responsive, and eager to build a strong Tech & AI brand.

🛠️ Your Main Missions

• Customer Journey Structuring & Automation: Define and automate customer rituals (content, formats, channels, tools) for the first 12 months. Create strategic email sequences and check-ins.
• Content & Template Production: Write impactful email templates, propose engaging materials (videos, guides, reports), and imagine "wow effect" bonuses.
• Operational Coordination: Organize key moments between clients and founders, manage budget reminders, and track client anniversaries/milestones.
• Customer Experience and Emotion: Celebrate successes, coordinate gift sending, and organize exclusive highlights (after-work events, lunches, visits).

🎁 What Yourban Offers You

• A key and cross-functional role, working directly alongside the founders.
• A stimulating environment, focused on action and innovation.
• Modern offices at Morning Penthièvre (free sports room and classes, equipped kitchen, terrace).
• Restaurant tickets of 10€ (50% reimbursed).
• 50% reimbursement of Pass Navigo (public transport pass) and Alan health insurance.
• Remuneration: according to profile
• Start date: September

📩 To Apply

Apply below or Send your CV to [email protected] with:

• Email Subject: LAST NAME + FIRST NAME + CUSTOMER EXPERIENCE MANAGER
• Email Body: A few words about your motivation and a link to your LinkedIn profile.
• Attachment: Your CV.

🔄 Recruitment Process

1. CV / LinkedIn Profile Submission
2. Interview with Amélie Jariel (Co-founder & CEO)
3. Client meeting simulation and team meeting
4. Discussion with Eliott Colson (Second Partner)

✨ To stand out: Describe a client moment or a corporate B2B event you orchestrated and are proud of!

We look forward to meeting you!The Yourban Team

‍