How to Contact Us

At Yourban, customer support is a top priority. Whether you need technical help, product guidance, or general information, our team is here to assist you quickly and efficiently.

1. Contact Form on Our Website

Link: https://www.yourban.ai/contact
Recommended for:

• General inquiries
• Requests for information
• Booking a meeting or requesting a quote

Why use it:
Your request is automatically routed to the appropriate team for faster handling.

2. Email Our Support Team Directly

Email address: [email protected]
Recommended for:

• Technical support
• Login or password issues
• Personalized assistance

Why use it:
Direct access to our support team, with a typical response time of under 24 business hours.

3. Contact Your Yourban Administrator

Who is the administrator?
The designated contact within your company who manages access and settings on Yourban.

Recommended for:

• Managing or modifying user access
• Assigning or updating roles
• Specific account configuration

Why use it:
Faster resolution of internal access or configuration requests.

4. Use the Live Chat on Your Platform

Where to find it:
Live chat is available directly on your YOURBAN dashboard when logged in.

Recommended for:

• Urgent questions
• Real-time technical issues
• Immediate clarification

Why use it:
Priority response during support hours, especially for time-sensitive cases.

Best Practices When Contacting Us

To help us resolve your request faster:

• Clearly describe your issue or question in a few lines
• Include your contact information (email, company name, phone number if relevant)
• Add screenshots if they help illustrate your issue

No matter how you choose to reach out—via our website, email, internal admin, or live chat—our team is committed to supporting you at every step of your Yourban journey.

We look forward to helping you.

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