I Forgot My Login Credentials – How to Regain Access to My YOURBAN Account

Forgetting login information happens, especially when managing multiple tools. YOURBAN makes it easy and secure to recover your account in just a few steps.

1. How to Recover Your Username

If you no longer remember your username:

• Send an email to [email protected]
• Our support team will respond within 24 business hours
• You may be asked to provide proof of identity or related documentation to confirm your access

2. How to Reset Your Password

Follow these steps to reset your password:

Step 1 – Go to the login page
Click on “Forgot password?” from the homepage.

Step 2 – Enter your email address
Use the professional email linked to your YOURBAN account.

Step 3 – Check your inbox
You’ll receive a reset link instantly. Be sure to check your spam or junk folders.

Step 4 – Set a new password
Click the link and create a secure new password.

3. Specific Cases – What to Do If...

You no longer have access to your email?
Contact us at [email protected] with supporting documents (identity or account-related proof).

You didn’t receive any email?

• Wait a few minutes
• Check spam and junk folders
• Request a new reset email if necessary
• Still stuck? Contact us:
  • By email: [email protected]
  • Via our Contact page
  • Or through live chat on your YOURBAN platform

Your reset link has expired?
Simply restart the process from the login page.

4. Best Practices to Avoid Losing Your Credentials

• Use a secure password manager
• Store login details in a safe location
• Activate two-factor authentication (2FA) when available
• Tip: Log in with your Microsoft or Google professional account to avoid managing passwords altogether. It's fast, secure, and effortless.

5. Need Help? Contact Our Support Team

Our support team is available to assist you:

• Email: [email protected]
• Contact page
• Live chat: directly accessible on your YOURBAN interface
• Average response time: under 24 business hours

Quick FAQ

Q: Can I recover my account if I lost access to my email?
A: Yes. Contact our support team with valid proof of identity.

Q: My account is locked after too many login attempts. What should I do?
A: Wait 30 minutes or contact our team to unlock your access immediately.

Secure, Fast, and Human Support to Recover Your Account

Regaining access to YOURBAN is simple. If you need further assistance, our team is always here to help.

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